Clear scope. No surprises.
Choose the depth that matches your needs. Book a free 30-minute call and we'll walk through pricing together.
Diagnostic
1 week
A focused review of your incident lifecycle. Best for teams that want a clear starting point before committing to a deeper engagement.
- Review of recent incident history and post-mortems
- On-call structure and alert quality spot-check
- DORA metrics snapshot (where data is available)
- Top-5 findings report with prioritised recommendations
- 1-hour readout session with engineering leadership
Comprehensive
2–3 weeks
The full assessment. Covers all three phases of the incident lifecycle with depth across teams and services.
- Everything in Diagnostic, plus:
- Full pre-incident readiness review (on-call design, alert quality, runbooks, blast radius, escalation paths)
- In-incident response analysis using real incident history
- Post-mortem quality and learning loop review
- DORA metrics baseline and trend analysis
- Facilitated incident simulation (gameday) — custom scenario for your system
- Prioritised action plan (short, medium, and long-term)
- 2-hour leadership readout and Q&A session
Enterprise
3–5 weeks
For organisations with multiple teams, platforms, or business units. Covers the full lifecycle at organisational scale.
- Everything in Comprehensive, plus:
- On-site workshop: on-call design and escalation path review
- On-site workshop: post-mortem facilitation and learning culture
- Gameday debrief and real-time team calibration session
- Multi-team / multi-platform scope
- Extended action plan with ownership and timelines
- Executive summary for board-level reporting
- 30-day follow-up check-in call
Monthly retainer#
Available after any assessment engagement. Keep improving with continuous advisory and accountability.
- Monthly reliability review session
- Action plan progress tracking and coaching
- Incident response advisory (async support)
- Quarterly DORA metrics review and trend analysis
- On-demand consultation on reliability decisions
Gameday Exercise
Half-day or full-day · Contact us for pricing
A controlled incident simulation run with your actual team, tools, and runbooks. Tests ownership clarity, escalation paths, and response coordination under realistic pressure — without the real consequences.
- Custom scenario based on your actual architecture and failure modes
- Live facilitation and real-time observation notes
- Structured debrief session with participants
- Written report: findings, gaps identified, and recommendations
- Included in Comprehensive and Enterprise tiers
Why run a gameday?
Incident response looks good on paper until it's tested under pressure. A gameday reveals the gaps that documentation hides — ownership confusion, stale runbooks, escalation paths that depend on tribal knowledge.
Available as a standalone exercise or as part of any assessment tier. Standalone gamedays are ideal for teams that already know their process and want to stress-test it, or for onboarding new on-call engineers.
Common questions.#
What's included in the assessment?
Structured interviews, incident history review, and (for Comprehensive+) simulated response drills. You get a written findings report, a ranked fix list, and a live readout with your leadership team.
How much time does my team need to invest?
Typically 2–3 hours of interview time total, spread across the people who matter most. The assessment runs alongside your normal work — no disruption.
Do you sign NDAs?
Yes. We handle sensitive incident data and are happy to sign your standard NDA before any engagement begins.
What if we're not sure which tier is right?
Start with a free 30-minute call. We'll help you figure out the right scope based on your team size, incident history, and what you're trying to achieve.
Can I book a gameday without an assessment?
Yes. Standalone gameday exercises are available as a separate engagement — get in touch and we'll scope it to your team. They're ideal for teams that want to stress-test their incident response process or onboard new on-call engineers.
Do you offer ongoing support?
Yes. After any assessment, you can add a monthly retainer for implementation support, quarterly re-assessments, and on-call advisory.
Find out where your reliability breaks down.
No commitment, no pitch. A 30-minute conversation to understand whether the problem you're facing is one we can help with.